Organizational Identification and Alternative Job Opportunities of Hotel Internship Students During COVID-19

This study highlights the major challenges faced by hotel interns in their career development and the human resource management of hotels in the current macroeconomic environment, particularly during the COVID-19 pandemic. The paper developed a conceptual model for organizational identification, turnover intention, and perceived alternative job opportunities in the context of hotel internships. A total of 350 samples were collected from hotel internships in Macau. The presented results indicate that organizational identification has a significant negative impact on turnover intention. In addition, alternative job opportunities do not moderate the relationship between organizational identification and turnover intention. The results also showed that females had a higher level of evaluative identification for hotel internships compared to males. In addition, interns from high-income families had a higher level of evaluative identification compared to those from low- and middle-income families. The theoretical contribution extends the concept of organizational socialization to include internship stages in the field of hospitality management. Finally, this paper proposes measures for managing hotel internships during the COVID-19 pandemic.

When does breach not lead to violation? A dual perspective of psychological contract in hotels in times of crisis

Implicit psychological contract (PC) represents the dynamic employee-employer relationship, and unlike explicit human resource (HR) practices, PC is an underexplored topic in the crisis management literature. By capturing the dual perspective of hotel employers and employees through interviews, this study investigates the content of PCs and breaches of PCs during the COVID-19 pandemic crisis. The study identifies salient dimensions of employer obligations such as safety assurance and of employee obligations such as personal protection. While employees emphasized the transactional contracts to protect their individual interests, the employers tried to balance the transactional and relational contracts. The study proposes a dynamic PC breach model that indicates contract breaches lead to varied responses through a complex interpretation process. In general, the study suggests that ensuring mutual consideration is the best way for hotel employees and employers to pull through a crisis. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Has COVID-19 Changed Consumers' Satisfiers and Dissatisfiers? Evidence from Online Reviews of 5-Star Hotels in Shanghai and Beijing

Many studies have analyzed the asymmetric relationship between hotel service quality attributes and satisfaction, and tried to find consumers' satisfiers and dissatisfiers, aiming at enhancing satisfaction more efficiently. However, the impact of COVID-19 has led to changes in consumers' expectations for hotel services, and the above findings might face invalidation. To date, we are still unknown whether consumers' satisfiers/dissatisfiers changed. This study fills this research gap by mining online reviews of five-star hotels from Shanghai and Beijing before and during the pandemic. The results found that the asymmetric categories of Sleep quality and Internet/Wi-Fi attributes have changed. Specifically, Sleep quality and Internet/Wi-Fi became dissatisfiers from hybrids, indicating that hoteliers only need to maintain their normal performance, and do not invest too many resources because they bring no satisfaction;attributes like Room, decoration, etc. remain hybrids. Additionally, we performed opinion extraction for the dissatisfier attributes to further understand what causes consumer dissatisfaction. The results contribute to the literature by shedding light on the pandemic's impacts on the asymmetric effects of service quality attributes. The cause analysis can help hoteliers develop specific measures to mitigate the adverse effects of COVID-19.

A stimulus-organism-response perspective to examine green hotel patronage intention

PurposeThis study aims to investigate the relationships among monetary cost (stimulus), perceived greenwash fear, attitude and perceived behavioural control (organism-related factors) and green hotel patronage intention (response) using the stimulus-organism-response (S-O-R) model.Design/methodology/approachA total of 262 valid questionnaires were collected. Data were collected using the purposive sampling method and tested using the partial least squares (PLS) approach.FindingsMonetary cost is positively related to only one organism-related factor which is perceived greenwash fear. All organism-related factors are positively related to response, which is green hotel patronage intention. Attitude mediates the relationship between perceived greenwash fear and green hotel patronage intention, as well as perceived behavioural control and green hotel patronage intention.Research limitations/implicationsA longitudinal study can be performed in the future to observe the actual green hotel patronage behaviour of customers.Practical implicationsGreen hoteliers should focus on the development of communication strategies to enhance their corporate reputation. Green hoteliers also need to build trust by showing their green initiatives are genuine, identify consumers who are willing to pay more for green hotels and offer promotions with price incentives such as frequency discounts, coupons and rebates to increase interest and trialability.Originality/valueFew studies have focused on the use of monetary cost as a stimulus in the S-O-R model to predict green hotel patronage intention. This study also tested the mediating effect of attitude, one of the organism-related factors, in the model.

The impact of COVID-19 on the accommodation sector in tourism – a bibliometric analysis

The significance of review articles has been proved. This type of articles is especially necessary now, when immediate actions to save an important economic sector must be taken. The present research aims to determine the impacts of the COVID-19 pandemic on one of the most important elements of tourism – the accommodation facilities, through bibliometric analysis. In order to achieve this goal, the VOSviewer software was used, and data from one of the world's largest databases of scientific production – the Web of Science, was collected. The bibliographic coupling approach was used in the bibliometric analysis. The bibliometric analysis was followed by content analysis of the most cited studies from each cluster. The effects of COVID-19 on the accommodation facilities are summarized and classified by groups. © M. Nekova.

When the Future is Now: An Experimental Study on the Role of Future Thinking and Affective Forecasting in Accommodation Decision-Making

When people make travel decisions, they consult their imagination, considering how they would feel in the respective travel situation. Both, researchers who examine this phenomenon and practitioners executing it, commonly hold the vague assumption of an evaluative cognitive process that enables tourists to factor such information into their decision-making process. The nature and functioning of such a process is largely unknown. The authors suggest that travelers, often subconsciously, mentally simulate future hotel stays and predict future feelings to inform their decision-making, a process referred to as affective forecasting. Executing an experimental design, the authors show that actively engaging in episodic future thinking to trigger affective forecasting increases travelers' intentions toward holiday accommodations. This effect is mediated by hotel trust and risk perception, demonstrating that affective forecasting is an effective way for regaining tourists' trust and reducing their perceived risk during a pandemic. Contributions to theory and practical implications are discussed.

Hotel or rented flat: A profile of purchasers of accommodation services in Warsaw

The spreading of short-term flat rentals has brought about changes in the accommodation market, often seen as a threat to traditional accommodation providers. This is particularly true in large cities which have a considerable accommodation capacity and also a large stock of flats. The aim is to indicate to what extent short-term rentals are influencing the tourist accommodation market in Warsaw. The idea behind the study is the assumption that the differences revealed between those using hotels or such flats will provide an answer to the question of the influence of the latter on Warsaw»s tourist market. Such information should be useful in the marketing activities of interested parties and in the policies of the city authorities. Analysis of the data from a survey carried out in 2021 using the CHAID decision tree indicates that the choice of accommodation type was mainly determined by situational variables. The only statistically significant demographic predictor relates to a greater interest in flats among those aged up to 34 years old. Planned expenditure per person per overnight stay proved to be a statistically significant predictor only for non-residents of Poland, with the cut-off amount set higher than the median interval for this segment. Flats were more often chosen by people travelling in a larger party or alone and those planning to stay longer than four nights, thus looking for a different offer than that of traditional city hotels. © 2023, Lodz University Press. All rights reserved.

Deciphering Predictors of Tourists' Value and Intention amid COVID-19: The Interplay of Scarcity, Enjoyment, Visual Presentations, and Pandemic Threat

The study investigates the factors influencing tourists' online booking intentions. This study employed structural equation modeling to evaluate the online booking intentions of tourists after the second wave of the COVID-19 outbreak in India, extending the application of reactance theory in tourism and hospitality services. Mediation and moderation analysis facilitated the unfurling of direct and indirect linkages among the constructs. The findings suggest that online hotel reviews, perceived scarcity, and perceived enjoyment aggrandize tourists' perceived value quotients, escalating their online booking intentions. Besides, visual presentations improve the strength of the linkage, while perceived pandemic threat weakens the linkage between tourists' perceived value and online booking intentions. The research demystifies critical facilitators of tourists' perceived value and online booking intentions that may assist hotel owners in engaging potential tourists and maximizing their hotels' bottom line. The hotel industry lacks research on perceived scarcity, visual presentations, and perceived pandemic threat. This research adds to the body of knowledge by combining the abovementioned factors through a coherent theoretical framework. It makes prospective tourists cautious about COVID-19's virulence and the devastating consequences. [ FROM AUTHOR] Copyright of International Journal of Human-Computer Interaction is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

Online innovation and repurchase intentions in hotels: the mediating effect of customer experience

PurposeThis study investigates how customer experience mediates the relationship between online innovation and repurchase intention in the hotel industry in Ghana.Design/methodology/approachData was collected from 167 clients from a two-star hotel in Accra, the capital city of Ghana. Structural equation modelling was used to analyse the relationship between the variables.FindingsResults from the analysis indicate that online innovation positively leads to higher repurchase intentions and better customer experience, affirming that customer experience leads to repurchase intentions. Thus, while online innovation leads to repurchase intentions, the strength of this repurchase intention depends on customer experience. Therefore, customer experience mediates the relationship between online innovation and repurchase intention in the hotel industry.Research limitations/implicationsThis study addressed only the customer's point of view;future studies could investigate the subject from the managers and other stakeholders' point of view to get a holistic view. Also, the sample size could be improved, and the study could be conducted in other African countries for comparison purposes.Practical implicationsThe study shows that online innovation does not automatically lead to increased positive repurchase intention. Hotel managers must, therefore, enforce good customer experience for better profitability.Originality/valueAs far as the researchers know, limited studies have been conducted into how customer experience mediates online innovation and repurchase intention in the hotel industry in Ghana using structural equation modelling. This makes this research unique in Ghana. This study makes an original contribution by measuring the real effect of innovation on repurchase intentions in the hotel industry in Ghana.

Leveraging employee online reviews for improving hotel competitiveness in the great resignation.

The Great Resignation has brought significant challenges to the recovery of the hospitality industry from the depression caused by the coronavirus pandemic (COVID-19). Prior studies have revealed that the leading cause of the Great Resignation is negative employee experience. However, few empirical studies have been conducted to obtain deep insights into the negative experiences of hospitality employees. Hotel managers still lack the knowledge to help them resolve the workforce problem and maintain competitiveness during the pandemic. This study proposes a novel framework, named HENEX, that uses data-mining technologies and employees' online reviews about hotels to identify the factors that lead to hospitality employees' negative experiences and changes in these factors caused by COVID-19. We demonstrate the effectiveness of HENEX through a case study that involves major hotels in Australia. The findings could help hotel managers develop strategies to resolve the workforce problem and maintain competitiveness during the Great Resignation period.

Front-line hotel employees mental health and quality of life post COVID-19 pandemic: The role of coping strategies.

The tourism business has been severely impacted by the COVID-19 pandemic, resulting in economic and job losses due to travel restrictions and lockdown measures. Among those most impacted are tourism employees, who have experienced job insecurity, financial difficulties, and increased work-related stress. The pandemic has also produced a significant negative effect on both mental health and quality of life (QOL) of these employees, leading to high levels of anxiety, stress, and depression. This study aims to assess the impacts of three coping strategies (problem-focused, social support, and avoidance) on the mental health and quality of life of front-line hotel employees. Data were collected from 700 participants and analyzed using SPSS version 25 and structural equation modeling (SEM) and AMOS program version 24. Our study found that social support and problem-solving coping strategies were effective in mitigating the negative impacts of stress, depression, and anxiety, while avoidance coping strategy did not have a significant impact. The mental health consequences of stress, depression, and anxiety were found to reduce the quality of life of hotel employees. The study highlights the significance of developing and implementing effective coping strategies to support the mental health and well-being of tourism employees. The findings suggest that organizations should provide resources and support to address the mental health needs of their employees.

Negative and positive antecedents of intention to resume hotel consumption in new normal settings in Malaysia: insight from three psychological theories

PurposeApplying three psychological theories, this study aims to attempt to investigate the role of consumer psychology, specifically the factors of trust in vaccination, threat severity, fear, anxiety, risk and hygiene, and safety, on intention to resume hotel consumption. The authors also tested the mediation effect of anxiety among psychological constructs: perceived threat, fear and risk with the intention to resume hotel consumption.Design/methodology/approachUsing purposive sampling, data were collected from 470 respondents from four cities in Malaysia and analysed by applying analysis of moment structures (AMOS) structural equation model technique. The respondents for this study were frequent travellers meaning the leisure tourists who at least travel twice a year or travel when getting the occasion to explore new things. In this study, an online survey was employed to ensure easy accessibility and to enhance the number of replies.FindingsThe results of this study confirmed that perceived severity, risk and fear influence travellers' anxiety. This study further confirms that trust in vaccination and hygiene & safety provided by the hotelier reduces anxiety levels. Anxiety is found one of the most important predictors of intention to resume hotel consumption, which further mediates the relationship between other psychological variables: perceived severity, risk, fear and intention to resume hotel consumption. Anxiety mediates the relationship between perceived severity, fear and intention to resume hotel consumption and partially mediates the association between risk and intention to resume hotel consumption.Originality/valueThis study examined three psychological theories and extended them by including the trust in vaccination and the hygiene and safety constructs. Anxiety was investigated as a mediator.

Financial and Investment Predicates of Security of Hotel Real Estate Development

The article examines the level of safety of investments in hotel real estate, and also develops general recommendations regarding its provision. It is noted that the safety of investments is an integral concept, and its achievement of optimal indicators forms the investment attractiveness of the micro-and macroeconomic environment. It was found that the investment potential of hotel real estate has been decreasing since 2019 due to unavoidable factors, in particular, the coronavirus pandemic and large-scale mil-itary aggression on the territory of Ukraine, which caused significant risks of financial capital losses. A negative forecast regarding the level of investment attractiveness of the hotel sector was found, verified on the basis of the method of scanning horizon, which is aggravated by the uncertainty of the war timeframe and the impossibility of predicting the scale of the destruction of social and tourist infrastructure. Globalization and digitalization of all aspects of the economy make it possible to form priority directions for the formation of safe relations regarding the investment of hotel projects adapted to the new conditions of the national economy. The relevant factors determining the conditions of investment in hotel real estate were worked out by the method of scanning the horizon. Therefore, this study aims to assess the conditions and risks of an investment in hotel real estate and to develop potential innovative models of interaction between the inves-tor and the recipient of the investment (a subject of the hotel business), which will increase the attractiveness of hotel real estate for investment. The relevance of the above provisions is confirmed by the prospects of restoration of the hotel business after the end of martial law in Ukraine

How do hotel star ratings affect the relationship between environmental CSR and green word-of-mouth?

Hotels have increasingly engaged in environmentally responsible initiatives to demonstrate their commitment to environmental concerns and sustainable hospitality and tourism. These initiatives are expected to become even more popular in the context that the COVID-19 crisis has driven people to further acknowledge the importance of the ecosystem. This study aims to examine how hotels' environmental corporate social responsibility (CSR) affects customers' green word-of-mouth (WOM). Structural equation modeling was employed to analyze data from an online survey of 749 Chinese respondents. The findings reveal that hotels' environmental CSR indirectly enhances customers' green WOM intention via green perceived value (i.e., cognitive route) and green hotel pride (i.e., emotional route). Furthermore, the indirect effects of hotels' environmental CSR on customers' green WOM are more substantial for hotels with higher star ratings. These findings offer valuable insights for hoteliers to develop genuine environmentally responsible initiatives that can generate positive customer responses.

Corporate Social Responsibility in Times of Epidemic Outbreaks: A Case Study from the Hospitality Industry in Spain

Corporate social responsibility (CSR) is increasingly seen as a key aspect of business management. The rapid spatial spread of the COVID-19 outbreak led to border closures and mandatory mass quarantine. In this context, sectors such as the hospitality industry have been actively involved in various CSR activities, providing infrastructure and resources to help governments and societies cope with the pandemic. This study examines the different effects of CSR activities in the context of the COVID-19 outbreak, both from a business and institutional perspective. A qualitative research design has been chosen for this purpose, based on the analysis of in-depth qualitative interviews with the CEO and senior executives of three international hotel chains in Spain. The results reveal that CSR activities have contributed to containing the pandemic by helping to reduce the collapse of healthcare, as well as improving the organization's performance in terms of reputation and image. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2022.

A Discussion on Changes in Consumer Behaviors and Marketing Coping Strategies during the Pandemic Era – A Case Study of the Hotel Industry and Catering Industry

To date, the COVID-19 pandemic has been affecting the world for three years, and it has greatly impacted the service industry, especially the hotel and the catering industries, which were the first to bear the brunt, as the pandemic changed the previous living habits and consumption patterns of many consumers. This study used in-depth interviews in qualitative research methods to conduct exploratory research of these two service industries and analyzed the changes in marketing environments and consumer behaviors faced by enterprises under this pandemic. The research results show that there were significant impacts and changes in the marketing macroenvironment (political, economic, social and cultural, and technological) and microenvironment (suppliers, competitors, and customers). Meanwhile, this study also put forward possible business opportunities for and threats to enterprises due to this pandemic. Finally, this study proposes strategic marketing implications and practical management suggestions for enterprises to adjust market segmentation and positioning. Furthermore, this study formulates the 7P marketing strategies of Product, Price, Place, Promotion, People, Physical Evidence, and Process to mitigate the adverse impacts of the pandemic.

Revenge Tourism: Reviving Hotel Industry in 4.0Era

The impact of Covid around the globe is imperative all around the world. Though the pandemic had glaring effects on the market, sectors have been showing a reviving trend post-covid. This is possible with the right mapping and affective forecasting. The majorly hit sector was the hotel industry, and situations showed a positive surge with potential sales incrementing post covid. Hospitality industry in particular is much prone to act post covid after easing of travel restrictions and social distancing. Sustainability seems to be the difficult arena with many hotels having low profile financial conditions. The aim of the research is to understand the potential indicators in hotels in India which are expected to boost the sales and sustain the sector. The authors have used a combination of literature review to identify the potential indicators through past studies. Further the qualitative opinion polls, focus group and interviews were conducted to evaluate the indicators and their comparative ranking in the industry. Data were gathered through hotel employees representing various domains like Front office, F & B, Marketing, and promotions department of the premium leisure hotel properties. Further the analysis has been employed for classifying the potential indicators with their relative impact, examining their cause-and-effect phenomena. The study has been validated by expert opinion poll supporting the hypothesis tested. Mapping such inclusive indicators;the hotel industry may be well prepared for the coming future. The most significant indicators have been identified and the mutual interdependence between the potential indicators have been seen through the analysis. will be highly beneficial for the hotel industry to have strong strategic preparation post covid. It also shows that estimating the critical elements at the right time can lead to vowing revenues, saving the industry. The study has practical application for promoting the hotel industry. © 2022 IEEE.

Economics in game theory for hotel unemployment

This study uses the game theory to find a Nash equilibrium of price elasticities of hotel demand in the United States before and during the COVID-19 pandemic to interpret the decrease in hotel unemployment rate. The sample selected is the Oahu, Hawaii market due to its higher room rate and higher unemployment rate compared to those in the mainland US. Findings indicate that to increase hotel revenue and decrease unemployment rate, the price elasticity of hotel demand in the mainland US would be higher than the one in Oahu, Hawaii. While the government has built more value into hotels by financially supporting unemployed hotel employees, established hotel brands have maintained their excellent service for their guests during the pandemic. [ FROM AUTHOR] Copyright of Anatolia: An International Journal of Tourism & Hospitality Research is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

The mediating role of trait anxiety in the impact of digital competence perception on job insecurity: an application for hotel managers: MRN

PurposeThe main purpose of the study is to determine the mediating role of trait anxiety in the relationship between hotel managers' perceptions of digital competence in the Cappadocia Region and their perceptions of job insecurity.Design/methodology/approachIn this study, which is based on quantitative research, a cross-sectional design was used. The seven-item digital competence scale, four-item job insecurity scale and 20-item trait anxiety scale were used to measure the level of digital competence, job insecurity and trait anxiety of hotel managers. The convenience sampling method was used in the research, and 337 questionnaires were completed by senior and junior managers who agreed to participate in the research. To test the mediating role of trait anxiety, Andrew F. Hayes' views on the contemporary approach were taken as a basis.FindingsThe analysis results showed that digital competence had the opposite effect on job insecurity. Similarly, digital competence had the opposite effect on the level of trait anxiety. The level of trait anxiety affected the perception of job insecurity in a linear direction. As a result of the bootstrapping test, it was found that the indirect effect of trait anxiety on the relationship between digital competence and job insecurity was significant.Research limitations/implicationsThe study was unable to collect data from hotels that were closed during the COVID-19 pandemic due to restrictions. Therefore, one of the limitations of the study was that it did not reach the entire population. Another limitation of the study was that the questionnaires were addressed to hotel managers in the Cappadocia Region.Practical implicationsHotel managers' digital skills are considered to contribute to the tourism industry by organizing and determining business strategies, work processes and employee skills. In addition, when hiring hotel managers, it is essential to ensure that they have certain skills such as compatibility with the digital age, openness to innovation and the ability to adapt the employees working in their team to the age, which helps to improve the competitiveness of the hotel industry with the world and ensure the continuity of this situation.Originality/valueThe research addressed the variables of digital competence, job insecurity and trait anxiety and collected data from hotel managers in the Cappadocia Region using a survey technique. There were few studies that addressed these variables, and the mediating effect of trait anxiety was revealed based on the contemporary approach.

Identification and Prioritization of the Factors Influencing Service Quality in the Hotel Industry by SWARA and ARAS Methods During the COVID-19 Pandemic

Nowadays, the COVID-19 pandemic has had many harmful effects on the hotel industry. This study aims to identify and prioritize the factors affecting SERVQUAL in the hotel industry and evaluates five-star hotels during the COVID-19 Pandemic. The present study prioritizes the influence factors of SERVQUAL using the stepwise weight assessment ratio analysis (SWARA) method and using the Additive Ratio Assessment (ARAS) method to identify the best hotel among the five hotels in Iran in 2022. In the present study, 22 influence sub-criteria in the hotel industry were studied, and the delivery of service promise sub-criterion was ranked first, which shows its importance among other sub-criteria. Among the hotels studied, A1 hotels ranked first among other hotels. The present study examines and prioritizes the influence factors of SERVQUAL in the hotel industry to help hotel managers to identify the most important influence factors of SERVQUAL in the hotel industry to implement these factors in their hotels and can improve their strengths. [ FROM AUTHOR] Copyright of Journal of Quality Assurance in Hospitality & Tourism is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)